Outsourcing IT Services

1. Bitrix

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Bitrix is a management tool developed on Bitrix Site Manager platform. Bitrix is equipped with conventional internal management tools, work tasks and customer management tool with high customization capability, suitable for all business models.

2. IT SERVICES DESK

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1. Roles and Responsibility

• Supporting users on computer hardware, printer error.
• Supporting users on common software bugs, virus detection, anti-virus database update.
• Email setup and relevant functions, etc. office softwares, facilities for users.
• Installing IP phone system for offices according to leaders’ assignment and instructions.
• Supporting on configuration, and setting up Domain Network of Microsoft (AD, DNS, MS SQL server, Application server).
• Handling issues on IT assets, data and user information according to leaders’ assignment and instructions..
• Handling categorization, checking operation of entire hardware systems assigned and instructed by leaders.
• Periodic report for leader.
• Assigning/observing ticket handling process.
• Support on email templates for handling ticket.
• Reporting and reckoning up statistics email ticket.

1. Triển khai thực tế

Implementation

Ticket OTRS & Services Desk Management.

3. IT INFRASTRUCTURE

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IT Infrastructure building service (Networking, Data Center, Video Conference, Cloud NET, etc.)

Implementing network infrastructure, providing solutions, consultation, design, cost estimation and building network infrastructure for buildings, factories, schools, offices and offices with reasonable price. Our top experienced engineers commit to customers on our network infrastructure as following:

• Technical floor slabs, and fireproof walls
• Stairs/ladders, cables inside floors, recess ceilings, walls, or visible cables indoor or outdoor.
• Electrical boxes, and electricity backup system (UPS, generators, ATS)
• Precise air conditioning system (specialised for IT infrastructure, low humidity, evenly spread cool air in the data center that helps smooth and stable system’s function.)
• Normal server racks, server racks with air conditioning, power supplies and UPS, etc.
• Room temperature control, smoke and fire detectors, etc.
• KVM switch.
• Management system and automatic warnings via email, SMS, phone, etc.
• Security system, monitoring entrances and exits, hardware protection, doors monitoring, cameras, etc.

4. IT MANAGEMENT SYSTEM

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Checking for errors and monitoring the quality of the customer’s network infrastructure.

 

Monitoring the incidents, providing active warning function, identifying and isolating which helps quicker response for fixing. Monitoring performance provides information on device’s efficiency and resource usage in real time and recording history (historical information). In parallel with identifying the potential of the device’s usage in the future, it would also identify the sections with low performance in the infrastructure.

 

Monitoring and checking daily events (day and night)

The incidents management process is implemented according to the pre-agreed standards with customers. It includes logging events into the “log” management system.

 

Network operation and management

Providing daily network operation, configuration and modification management, etc. Our experienced engineers give advices, solutions, handle and fix complex errors including re-configuring the advance network.

 

Consultation

Providing consults on IT infrastructure to meet the customer’s requirements for their new-built or upgrading IT infrastructure for faster system’s response, security, and performance, etc.

 

Report

Customers are provided with accounts on web portal to see the incidents, errors and the current performance of the network.

BENEFITS FOR BUSINESSES

• Increasing the effectiveness and readiness of the system.
• Minimizing idle time by identifying risks, hidden issues and solving them prior to their occurence.
• More efficient soft IT resources management (finance, skills, training, required projects).
• Ability to implement, manage and operate complex solutions.
• 24/7 connection with top experts.
• Improvement on the ownership cost.