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IT Services Desk

IT SERVICES DESK

 IT SERVICES DESK

1. Roles and Responsibility

  • Supporting users on computer hardware, printer error.
  • Supporting users on common software bugs, virus detection, anti-virus database update.
  • Email setup and relevant functions, etc. office softwares, facilities for users.
  • Installing IP phone system for offices according to leaders’ assignment and instructions.
  • Supporting on configuration, and setting up Domain Network of Microsoft (AD, DNS, MS SQL server, Application server).
  • Handling issues on IT assets, data and user information according to leaders’ assignment and instructions..
  • Handling categorization, checking operation of entire hardware systems assigned and instructed by leaders.
  • Periodic report for leader.
  • Assigning/observing ticket handling process.
  • Support on email templates for handling ticket.
  • Reporting and reckoning up statistics email ticket.Implementation

    Ticket OTRS & Services Desk Management.